SupportChat.Net v.1.75

SupportChat.Net is a CRM tool for websites that gives visitors to the site instant access to a real person if they need support or sales questions. It works like this:
A web site visitor needs to ask a question.
Traditionally they would go to a support section and look up a phone number or email address. If they are lucky enough to get a phone number, they could be on hold for several minutes. If they have to send the question by email, it could take hours or days to resolve with emails flying back and forth.
SupportChat allows companies to have live people assist website visitors through an instant messenger interface. The visitor does not need to install any special software to use it, and neither does the operator which means the operator can work from anywhere.
On each page the company desires, a ?smart button? is placed which shows either text or a graphics. If an operator is available, the graphic will indicate so, but if not available, it will also show that and redirect them to the standard (i.e. email) support page.
In addition, the company can connect their database to SupportChat.Net so that they can tell in advance who is on the site, what page they are browsing, and can even initiate a conversation with the customer instead of waiting for the customer to ask for help.
Each operator can handle multiple conversations simultaneously, and can send images and links to the visitor. They can even open new web windows on the visitor?s machine to assist them.
Support Chat is a .Net application written in C# with ASP.Net web pages written in VB.Net. It enables your website to offer one-on-one conversations between your representatives for: closing sales, assisting with searches, answering technical questions, differentiating products, pre-purchase questions, and anywhere a real person could be of use.